FAQ’s

Custom Orders
We do not make up custom orders for Woof Seats & Woof Stairs. We will be adding to our range as we grow so please keep an eye out for new additions which will be coming soon.

Installation
Woof Seat Original can be used for both the front and back passenger seats of your vehicle. Place the Woof Seat on top of your front or back passenger seat and clip the vehicles safety belt through the back of the seat to secure it.

Woof Seat Deluxe is for the back passenger seat of your vehicle. Place the Woof Seat on top of your back passenger seat and clip the vehicles safety belt through the back of the seat to secure it. 

Woof Seat Clips are designed to be used with your Woof Seat to prevent your dog from jumping out of the seat if they are inclined to. The clips are attached to your vehicles seatbelt on one end and to your dogs harness on the other. Woof Seat Clips are on average 60cm in length. Clips are sold separately. 

Washing your Woof Seat & Woof Stair covers
Our Bull Denim is 100% cotton and pre-shrunk, we suggest that you use a cold water wash, wash separately from other items and avoid tumble drying.

Returns / Warranty
Returns for manufacturing defaults will be accepted for 3 months from date of invoice. Wear and tear, excessive weight and mis-use related damages will not be accepted for return.

Local Orders
We will ship your Woof Seats and Woof Stairs anywhere within South Africa. Shipping within Cape Town is charged at R75 per Woof Seat / Woof Stairs. Shipping to all other areas within South Africa is charged at a flat rate of R250 per Woof Seat / Woof Stairs. Average shipping time is 3-5 working days from order confirmation. 

International Orders
Please contact us on hello@orapets.com if you are an international customer. We will happily provide you with all shipping options available for your country. 

Payment Options
We accept payments with PayFast, EFT and SnapScan. Should you choose to select the EFT option, our banking details will be provided after check out. If you wish to use SnapScan please select the EFT payment option and use the barcode provided below or on the confirmation screen after check out.  

SnapScan